Returns and Exchanges
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging
- All items must be in its original condition
- Must be within 30 days of purchase
- Has to be a Ready to Ship item, Custom orders are not eligible for return
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
No credit or refunds after 30 days. No Exceptions! All shortages or errors must be reported within 7 days. If we make a mistake, we will take care of the shipping charges. If you are returning merchandise for some other reason, you are responsible for the return shipping charges. If your original order was shipped to you freight free and you need to return the items for whatever reason, the original cost of shipping to you, will be deducted from your credit card reimbursement.
Pyrocrafter.com Return Policy
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days of your invoice date. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days, up to 45 days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable and a 10% restocking fee will be charged. Please mail your package, insured and traceable to the address below. Custom cut products are not a returnable or refundable item unless the product is defective. No refund will be given unless there is an issue with quality. If you request us to cut a product a certain size, please realize these are maximum dimensions of the piece and are not the size of certain parts of the drawing. Please contact us with any questions regarding size, we will send you a PDF document with the actual size of the piece prior to cutting. We want you to get exactly what you want and have no problems changing dimensions prior to cutting your product.